Privacy Policy

Thank you for taking the time to read our privacy policy (the "Privacy Policy"). At Tungsten Dev, Inc. ("Tungsten", "we", "our", or "us"), your privacy is of the utmost importance. We want you to be fully informed about the information we collect, how it is used, shared, and protected, and the choices you have with it and explain the privacy and data practices at Tungsten.

Tungsten operates an online service designed to enable businesses ("Customers") to build custom internal applications (collectively, the "Services").

This privacy policy sets out how we collect, use, process, store, and disclose personal information on https://tungsten.dev/ (the "Website") and in providing the Services.

1. When We Collect Information

We may collect personal information that you provide when you:

• Directly provide it to us through online forms or other contact methods.
• Interact with our Services.
• Interact with our Website or Services using online tracking technologies and other automatic data collection technologies, such as using pixel tags, software developer kits, and cookies.

2. Categories of Personal Information We Collect

Customer Information

In order to serve our Customers, we will collect various information on our Customers, including:

• Employee information including your name, role, company email, company name, company website URL.
• Correspondence, which may include any personal information provided during an email correspondence or customer service engagement.
• Billing and administrative finance information.
• Metadata and analytics for our Customers use of our Website, communications and Services, including IP address, device information, date/time of visits, new or returning visits, products viewed, page response times, URL clickstreams, how long you stay on our pages, what you do on those pages.

Our Customers' User Information

When our Customers use our Services, they may enable us to process various types of personal information on their users ("Users"). Below, we provide a list of the commonly processed personal information of Users. Please note, the below list is not exhaustive of all personal information, and is intended to serve as a sample set.

• Email addresses, full names, profile images, and unique identifiers provided by Users or the applicable identity provider and other information used to create and access User accounts.
• Audio or video recordings (which may include User's voice recordings) uploaded to the Services by Users.
• Information containing personal data submitted or provided to the Services by Users.
• IP addresses.
• Pixel tag-collected metadata including device or browser-specific information.
• Behavioral data including date/time of visits, new or returning visits, products/pages viewed, page response times, URL clickstreams, how long Users stay on web pages, and what Users do on those pages.
• Associated cookie and/or device-specific identifiers.

3. How We Use Personal Information

Subject to the terms of our Customer agreements, we may use personal information for the following business purposes:

• To provide our Website and Services.
• To communicate with you.
• To process payments securely.
• Customer support, including email and phone.
• To improve our Website and Services, for example, we may train models or modify our user interface based on user behavior.
• To send our Customers marketing and promotional communications in accordance with individual marketing preferences.
• Aggregated or anonymous information about the various types of information, integrations, metadata and performance metrics to ensure our Website and Services are serving their intended purposes and for product improvements.
• For any legal purpose necessary, including IP protection, or if we are required to process information as a result of a court order or other legal or regulatory proceeding.

4. Categories of Personal Information We Disclose for Business Purposes

We utilize various service providers to operate our Website and Services, which includes sharing Customer and/or User personal information for the following categories of business purposes:

• Process Customer payments.
• Billing and accounting software or service providers.
• Customer relationship management software or service providers, including email marketing.
• Manage and optimize our Website and Services (see 'Cookies and other Tracking Technologies' below).
• Enable use of artificial intelligence services through the Services, where they are subject to the terms of service and privacy policies of the AI service provider.

In addition, we may share personal information in order to:

• Protect the legal rights of our Customers, our company, our employees, our agents, and our affiliates.
• Protect the safety and security of those who access and use our Website and Services.
• Detect and protect against fraud.
• In certain situations, we may be required to disclose personal information in response to lawful requests by public authorities, including to meet law enforcement requirements or a court order, subpoena, or other judicial, administrative, or investigative proceedings.
• We may disclose personal information as part of a business transition. For example, we may disclose personal information with prospective purchasers exclusively to evaluate the proposed transaction. You will be notified via email and/or a prominent notice on our Website of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.

We may disclose de-identified, aggregate, or anonymous information for any purpose. This means that the information we disclose does not identify specific individuals, nor is combined with other data to protect your privacy.

5. Privacy Choices

We provide our Customers with the following choices with our use of your personal information:

• Access the personal information we maintain about you.
• Delete the personal information we maintain about you. Please note we may be required by law to retain certain information in compliance with accounting, tax or other legal obligations.
• Correct inaccurate personal information we maintain about you.

You can exercise these rights by contacting us at [email protected].

If your personal information was uploaded or otherwise used by one of our Customers in conjunction with our Services, please contact that Customer to facilitate any privacy requests as we are unable to support requests from individuals other than our Customers.

6. Cookies and Other Tracking Technologies

Like many companies, we use cookies, pixels, and other tracking technologies to collect information about your browsing activities, your interactions with our Website or emails, and to personalize content on our Website. We may use third party pixel tags or cookies for analytics purposes, but currently do not enable any third party advertising services on our website. As we may make changes in the future, please check back periodically if you would like to review and/or opt out of these future uses.

7. Security

We maintain reasonable safeguards to protect against unauthorized access, use, modification, and disclosure of personal information in our custody and control. Despite our efforts, we cannot guarantee that unauthorized access or use will never occur. It is important that you take steps to keep your information safe and secure. Choose an account password that is hard for others to guess and don't reveal it to third parties. If you use a shared public computer, do not opt to have your login ID or password remembered and be sure to log out of your account when you finish.

8. Retention

We will retain Customer personal information only for as long as it is necessary for the purposes of fulfilling our Website and Services or otherwise as described in this Privacy Policy, unless a longer retention period is required or permitted by law (such as tax, accounting, or other legal requirements). When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize such information, or, if this is not possible (for example, because your personal information has been stored in backup archives), then we will securely store your personal information and isolate it from any further processing until deletion is possible.

9. Children's Privacy

We do not intentionally collect any personal information from children under the age of 13 (or 16 in California). If you believe we have obtained personal information associated with children under the age of 13 (or 16 in California), please contact us at [email protected] and we will delete it.

10. Third-Party Links

The Services may contain links to other websites or services. We do not exercise control over the information you provide, or is collected by these third party websites. We encourage you to read the privacy policies or statements of the other websites you visit.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time as we update or expand our Website and Services. If we make material changes, we will post the updated Privacy Policy on this page with a 'Last Updated' effective date of the revisions. We encourage you to look for updates and changes to this Privacy Policy by checking this page when you access our Website and Services.

12. Contact Us

If you have any questions about our privacy or security practices, or if you are a Customer and would like to request access to or correction of your personal information, you can contact us by email at [email protected].